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1.
All quotes and rates
are agreed upon in writing prior to work beginning.
2. Virtually Achieved will provide bids on an hourly basis for the
project. Hourly rates are billed in increments of 30 minutes.
3. New clients are required to make an advanced deposit of
$250 or the total
number of expected hours, if in advance of $250. After 3
months of payment history,
direct billing maybe extended to qualified clients.
4. A signed credit card agreement form may be accepted in leu of an
advanced deposit for qualified clients. The credit card will
be charged for the invoice balance within 24 hours of the client
recieving the invoice.
5. All invoices are submitted bi-weekly. For all
clients, payment is required within 7 days of invoice. If
payment is not
received within 7 business days, all project work will be placed on
pause until payment is received and a new deposit may be required.
6. Projects which require a rush or after business hours availability
are subject to time and a half billing. Normal business hours
are considered to be between 8AM EST and 5 PM PST.
7. We are committed to protecting the personal information of our
clients. Please refer to our Privacy Policy.
8. We accept payment through PayPal, Visa, Mastercard, money
orders,cashier’s checks, checks, and cash.
Our preferred method of payments, checks, are to be made in favor of
Virtually Achieved. Po Box 671121
•
Marietta, GA 30066 • (888) 681-2065 phone •
(678) 244-9145 fax www.virtuallyachieved.com
9. Even though we make all possible efforts to ensure that completed
work is free or errors, it is the responsibility of the client to
proof-read the final product before accepting it. If any corrections are
required, they will be done for free if we are informed within 7 days
of receipt of the completed work.
10. Normally, if any training of a Virtual Assistant is necessary, it
will be provided for free by us and the client will not be charged for
it. If it is found that extensive training is required is needed to
complete a project, we may decline the project or negotiate fresh terms.
11. If the project is terminated before it is completed, the client can
get a refund of any balance amount remaining after paying for services
and materials used.
12. All actual project-related expenses on items like CDs, floppy
disks, stationery, postage, and faxes will be billed to the client at
cost, unless otherwise agreed.
13. All phone appointments are billiable. Any
consultation
calls which are scheduled and confirmed will be billed. If
you
are unable to make a scheduled appointment, you must cancel 24 hours
prior or you will be billed at your contracted hourly rate.
14. Phone consultations are billed by the hour.
Sessions last 40 minutes in order to allow enough time to
prepare a written summary of our call for your records.
15. Prior to any work beginning, a completed contract must be
signed.
16. Our team rocks and we know it! Please do not
contact anyone on the team for projects outside of Virtually Achieved.
Our team believes in a transparent relationship and will wave
a big red flag. In turn, we may decide to terminate our
relationship at that point.
17. Hopefully this is never the case...but we have to
mention: In the event that legal action is needed to collect
past balances, you agree that it will be handled in the State Courts of
Georgia, Cobb County. You
also agree that this shall be the exclusive venue for any such action
and that you shall not contest the jurisdiction of the foregoing court
over you.
You also agree to all reasonable legal fees required in order to settle
the matter. |
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